Delivery & Returns Information

 

Delivery Costs

NEXT day or 2-3 day dlivery available on all UK Mainland orders

 

Delivery Timescales


Our delivery timescales are based upon working days (Monday - Friday).  Orders placed on a weekend will be processed the following Monday (excluding bank holidays) and subject to the same delivery timescales as an order placed on the Monday morning.  For instance an order placed on Saturday for Next Working Day by 1pm will be processed on Monday for delivery on the Tuesday. Whilst we endeavor to ship all items to the customer within 3 - 5 days, in some circumstances this is not possible and we will notify you if this is the case. It is the customers responsibility to ensure the correct shipping address is entered at the checkout and we will not be held liable for any orders that are lost due to this.

 

No Quibble Guarantee

For your extra peace of mind all purchases are covered by our 14 day exchange or money back guarantee (excluding any carriage charges incurred). If you change your mind for whatever reason, return the unused and unopened item(s) in their original packaging to ‘Caravan Cover Shop’ accompanied with the receipt / invoice and we will be pleased to offer you an exchange or refund - no hassles, for your total peace of mind. Please contact us for the returns address to ensure we receive the return to the correct location, any returns sent to the incorrect address will not be refunded. We are not held responsible for customers who have ordered an incorrect size. In these circumstances a £25 restocking fee will be charged to cover our costs upon receipt of your return.

 

Prices & VAT

All prices are displayed in £’s sterling and include VAT at 20%. The prices and terms & conditions set out in this website are correct at the time of publishing.  On the rare occasion where there is an error with product details or pricing, we will do our best to inform you at the earliest opportunit when your order is placed. All products are subject to availability. PLEASE NOTE: Although we aim to keep prices consistent with those printed in our catalogue, circumstances beyond our control (including changes in rates of taxation (e.g. VAT), currency fluctuations or inflationary cost increases) may cause price changes up or down.

 

Payment

Payment can be made securely online using one of the following methods: 1) Visa / MasterCard / Visa Electron / Maestro / Solo.
If preferred you may print out an order form and submit your order together with payment via Cheque or Postal Order. Please make payable to ‘Caravan Cover Shop’, ensuring all details are correct with valid bankers card number, expiry date, full name, address and telephone number printed clearly on the reverse (Please allow 3 working days for cheque clearance). We do advise customers not to send any cash through the post, as ‘Caravan Cover Shop’ will not be held responsible for any losses. NB. Payment debited at order acceptance.

 

Guarantee

All our products are guaranteed against manufacturing defects for 12 months from date of purchase unless otherwise specified. Please note,  all zips  and straps are only covered against manfacturing defects for 12 months only and does not carry over with branded additonal warranty.  If a fault does occur during this period, we shall arrange to have the item repaired or replaced after it has been inspected. Any delivery charges will be met after inspection of the item.

 

Availability

We aim to hold all items in stock, however should an item be more popular than we expected, there may be occasional delays when ordering. If this does occur then an advice note will be attached with your invoice. Sometimes we may experience difficulties with the supply of certain products and may therefore provide a substitute of the same or better quality at no extra cost.

 

Part Delivery / Damaged Goods

All your goods should arrive in perfect condition, however, if you do receive any goods that appear to be faulty or damaged, the company must be advised within 7 days of receipt. This applies to any items that may appear to be missing, unless stated on the invoice that the item is currently out of stock. If any items are not to be used straight away, we advise customers to check that these have been received in perfect condition and working order. The company will do everything possible to ensure your delivery arrives on time and intact, we will not accept responsibility for any additional expenses occurred due to late or incomplete deliveries. Please contact us for a returns reference which needs to be given by us for all returns and refunds.

 

Returns Procedure

All goods returned must be clearly labelled and have full documentation enclosed including reason for return. All returnable goods must be reported to the company before they get sent back to us. Goods returned without any notice will not be accepted. Carriage charges are non refundable unless goods are faulty or have a manufacturing defect. All goods must be returned at the senders expense. Please contact us to ensure you have the correct returns address. Any returns that are sent back to us that are not accompanied by a returns reference given by us, will not be accepted.

 

Specification

Every effort has been made to ensure that the specifications given on this website are correct at the time of going to print, however technical data, dimensions and weights serve as a guide only. Sometimes product specifications may change, in such instances we’ll do our very best to inform you when placing your order. All our sizes and measurements are approximate but we do try to make sure they are as accurate as possible. No guarantee is given or implied that goods will confirm in absolute detail to the description or illustrations published.

 

Statutory Rights

These terms and conditions do not affect your statutory rights as a customer.

 

 


 

 

Privacy Policy

This privacy policy sets out how Caravan Cover Shop uses and protects any information that you give Caravan Cover Shop when you use this website.

Caravan Cover Shop is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Caravan Cover Shop may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

What we collect

We may collect the following information:

  • - name and job title
  • - contact information including email address
  • - demographic information such as postcode, preferences and interests
  • - other information relevant to customer surveys and/or offers

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • - Internal record keeping.
  • - We may use the information to improve our products and services.
  • - We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
  • - From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • - whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • - if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at hello@caravancovershop.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.